Refund & Returns Policy for sl88es.uk
Effective Date: 30/03/2026
1. Overview
At sl88es.uk, we want you to be satisfied with your purchase. This policy outlines your rights and our procedures for returns, refunds, and cancellations in line with UK consumer law.
2. Your Right to Cancel (14-Day Cooling-Off Period)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.
To exercise this right:
- You must notify us within 14 days of delivery
- You then have a further 14 days to return the item
To cancel, contact us at:
📧 sales@sl88es.uk
3. Return Conditions
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging where possible
We reserve the right to reduce your refund if the item shows signs of use beyond what is necessary.
4. Non-Returnable Items
The following items may not be eligible for return:
All our t-shirts are custom-printed (Printed on Demand)
- Perishable goods
- Personalised or custom-made items
- Sealed goods that are not suitable for return once opened (for hygiene reasons)
5. Refunds
Once we receive and inspect your return:
- Refunds will be processed within 14 days
- Refunds will be issued to your original payment method via Stripe
- Standard delivery costs will be refunded (if applicable)
6. Return Shipping Costs
- You are responsible for return shipping costs
- Shipping costs are non-refundable unless the item is faulty or incorrect
7. Faulty, Damaged, or Incorrect Items
If your item is:
- Faulty
- Damaged
- Incorrect
Please contact us within 30 days of receiving the item.
We will offer:
- A replacement
- A repair
- Or a full refund
We will also cover reasonable return shipping costs in these cases.
8. Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again
- Contact your bank or payment provider
- If the issue persists, contact us
9. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us first.
10. How to Return an Item
To start a return:
- Email us at 📧 sales@sl88es.uk
- Include your order number and reason for return
- We will provide return instructions
11. Contact Us
For all returns and refunds queries:
Website: sl88es.uk
Email: sales@sl88es.uk